In this day and age, we're all used to everyone having something to complain about. Listening to what customers have to say is a normal part of how any dealership should be doing business.
You can opt for automotive direct mail service by visiting this site at flow-uk.com/mailhouse-services/
Larger dealerships have extensive survey programs that send out post-experience surveys to clients. This typically takes place after a customer gets an oil change or other car service done, and may not happen during the sales process. After all, who cares about what customers who don't buy have to say?
The marketing department of any dealership is in a great position to get customer feedback and use that to the dealership's advantage. It isn't about criticizing salespeople or taking disciplinary action against those salespeople who aren't meeting quota. It's about hearing specific data from a customer's standpoint that reveals why a sale doesn't happen on any given day.
There are many factors that shape the sales process such as salesperson's technique and appearance, the way the dealership looks, the way the cars are presented, etc. These can all be changed to better accommodate a customer who's ready to buy – but how can you work from that data if you don't have it in the first place?
Automotive Direct Mailers
Many dealerships include survey data in emails to customers, but it's also a good idea to ask clients who have passed you up to rate your sales team and their experience after a client leaves your dealership. In addition to collecting emails, see if you can get a mailing address – and send a special post-service automotive direct mailer asking for further business.