What is a Facebook Messenger Bot?
A Facebook Messenger Bot is a special chatbot that integrates seamlessly into the main Facebook platform and enables direct interaction with the users, as it may relate to shopping, returns, questions, etc. Chatbots make it easier for customers to navigate the pages of their Facebook account, making the user experience an all-around enjoyable one.
Chatbot functionality has been around for some time now and the major difference between the normal chatbot programs and those that are available in the Facebook store is the fact that chatbots can be configured to send messages to anyone, even if the user doesn’t know anything about the product or company or just wants to say hi to someone he/she met in the store. In addition, it also lets the user interact with friends, family, and colleagues. However, there are still some limitations of such bots as they are not able to deliver a full range of capabilities that are available in other chat software such as Microsoft Skype.
The Facebook Messenger Bot provides several features that make the experience more enjoyable. For instance, the ChatBot can provide feedback through the form of a chat message. It also allows the user to connect with other Facebook users and communicate with them with different features that allow users to chat in a very structured manner without the need to use any form of text, voice, or images.
There is also an option to send messages through a link, instead of typing out a message. This is ideal for small businesses that don’t have the time to deal with chat messages. The messages can then be sent to the friends or colleagues of the user that may be interested in the product or service being offered by the brand. ChatBots can also send updates on the latest products and services.
Apart from this, chatbots are also used by corporate users as they offer a means of communicating with business customers, suppliers, and employees. The chat messaging option allows users to make use of tools such as Salesforce, Outlook, MySpace, Facebook, and Gmailwhich enables the users to connect with their contacts in a more interactive way. Even though the chat messaging options are a bit limited in comparison to the standard forms of messaging software, the users may be able to make use of the voice recognition feature that recognizes names and greetings.
One such tool that helps business users interact with their contacts is the Salesforce ChatBot. which helps the users to generate leads and follow up the leads by enabling them to contact the prospects and contact their suppliers. Through this tool, business owners can ensure that sales will be made by their products, services, and contacts in order to keep the clientele satisfied. This tool is also ideal for tracking the contact information so that the business owner can ensure that the contacts are aware of the status of their contacts and their availability for the service they require.
With Messenger Bot, the users can track their leads as they respond to the messages being sent. They can also manage their contacts in the same way. The users can manage their accounts and messages. The Messenger Bot will automatically update them of their status and other messages.
Furthermore, the users are able to send a message for their friends and family members informing them of new customers or contacts and their contact information. This way, the users will not need to type out the same message every time they want to inform their contacts about new customers or contacts.